Your Happy Family

Call us on 03 9690 1744

Frequently asked Questions


Do you take new patients?

Yes we do. Please let the receptionist know you are a new patient when booking.

For your convenience, click here for a new patient registration form for you to print and complete prior to your appointment

What happens if my doctor is absent?

We shall call you to reschedule or fit you in with another doctor.

What if I am running late or need to cancel?

If you are running late for an appointment please let us know as soon as possible.

If you wish to cancel an appointment we appreciate a minimum of 2 hrs notice.

Is there a non-attendance fee?

We ask if you are unable to attend your appointment that you notify the receptionist as soon as possible.

If you do not cancel your appointment you may be sent an account for non-attendance, currently $40.

Contacting your Doctor

Most problems are best dealt with in a consultation. A registered nurse is always available during normal surgery hours for advice.

Our staff are experienced in helping you decide whether the matter requires an appointment, a return phone call or urgent advice.

Longer appointments

If you require more than 15 minutes or if you have more than one medical issue please make a double appointment.

Annual Health Checks

We conduct health checks bulk billed through Medicare for people aged 45-49 years.

This is particularly important if you have a family history of a chronic disease such as diabetes, heart failure, kidney failure etc.

Test results

In the interests of good health and best practice a follow-up appointment is generally required for test results.

We ask you to book an appointment to follow up test results with your doctor.

Do you charge for flu vaccinations?

Flu and pneumonia vaccinations are free of charge for people over 65 years of age or with underlying chronic medical conditions (generally available from the end of February each year).

Travel vaccinations

An appointment is required with the Doctor to discuss the necessary vaccinations. Please note we do not give Yellow Fever Vaccinations.

Sickness Certificates

Please understand that we are not able to back date sickness certificates.

If you require a certificate for work/school on the day of your illness please make an appointment with your doctor.

Repeat Prescriptions and Referrals

The policy of the practice is that a consultation is needed for referrals and repeat prescriptions.

Please ask specialists’ rooms if your referral is still current.

Please note referrals are valid for a period of twelve months.

Recalls and Reminders

We may from time to time send you a recall or reminder notice.

If you do not wish to be part of this service please let us know.

Where are you located?

We are located at 45 Victoria Avenue, Albert Park, opposite the primary school and approximately half way between Canterbury Road and Beaconsfield Parade. Melway Map reference 57 E4.

Ample street parking is available including disabled parking immediately outside the clinic.

What hours are you open?

Our practice is open from 8.30am to 6.30pm Monday to Friday and 8.00am-12.30pm Saturday.

If you call after these hours you will be transferred to the Locum Service.

What are your fees?

We are a privately billing practice. Fees are due and payable on the day of consultation.

We are able to transmit your claim on the day of your consultation (provided you have registered your bank account details with Medicare) and you will receive the rebate immediately.

TAC and Workcover fees are settled by the patient on the day of consultation.


Our fee structure is as follows:


Standard consultation $78 (rebate $37.05)

Long consultation $115 (rebate $71.70)


Saturdays
Standard consultation $80 (rebate $37.05)

Long consultation $116 (rebate $71.70)


Dressings
A nominal fee will be charged for dressings in addition to the consultation fee


Click here for a new patient registration form for you to print and complete prior to your appointment.

Transferring Medical Records

If you would like your medical records transferred to another doctor, please provide written authorisation. Due to medico-legal reasons we are unable to provide the original medical records.

A fee will be charged to cover the cost of photocopying, postage and time involved in preparing the information.

What if I need a doctor after hours?

If you call Craigrossie Clinic between the hours of 6pm-7am you will be directly connected to MyHomeGP who provide our after-hours locum service. They will send a locum doctor to you between these hours.

Complaints

Please contact our Practice Manager, Susan Light, if you have any complaints. All complaints will be handled in a confidential and respectful manner.

You can also contact the Health Services Commissioner on 8601 5200 if you feel your complaint hasn’t been resolved by us.

Location& Hours

Location45 Victoria Avenue,
Albert Park, Vic 3206

Tel: (03) 9690 1744

Opening hours

Mon - Wed: 8.30am - 6.00pm
Thursday: 8.30am - 7.00pm
Friday: 8.30am - 4.00pm
Saturday: 8.00am - 12.30pm

OnlineBookings

Online bookings are now available

Book online

You can make a booking with the Doctor of your choice at a time that suits you without the hassle of a phone call.